|
DOLLY
CHAR PRIVACY TERMS
Dolly
Char (UK) Limited
("We") are
committed to protecting and respecting your privacy.
This
policy (together with our terms of use
and any other documents referred to on it) sets out
the basis on which any personal data we collect from you, or that
you provide to us, will be processed by us.
Please read the following carefully to understand our views
and practices regarding your personal data and how we will treat it.
For
the purpose of the Data Protection Act 1998 (the “Act”)
the data controller is Dolly Char (UK) Limited of 25 Albert Street,
Horncastle, Lincolnshire LN9 6AJ.
Our
nominated representative for the purpose of the Act is Robin
Harrison.
INFORMATION
WE MAY COLLECT FROM YOU
We
may collect and process the following data about you:
·
Information that you provide by filling in forms on our site www.cleaningmaids.co.uk
("our
site"). This includes information provided at the
time of registering to use our site, subscribing to our service,
posting material or requesting further services. We may also ask you
for information when you report a problem with our site or on other
occasions.
·
If you contact us, we may keep a record of that
correspondence.
·
We may also ask you to complete surveys that we use for
research purposes, although you do not have to respond to them.
·
Details of transactions you carry out through our site and of
the fulfilment of your orders.
·
Details of your visits to our site including, but not limited
to, traffic data, location data, weblogs and other communication
data, whether this is required for our own billing purposes or
otherwise and the resources that you access.
IP
ADDRESSES AND COOKIES
We
may collect information about your computer, including where
available your IP address, operating system and browser type, for
system administration and to report aggregate information to our
advertisers. This is statistical data about our users' browsing
actions and patterns, and does not identify any individual.
For
the same reason, we may obtain information about your general
internet usage by using a cookie file which is stored on the hard
drive of your computer. Cookies contain information that is
transferred to your computer's hard drive. They help us to improve
our site and to deliver a better and more personalised service. They
enable us:
·
To estimate our audience size and usage pattern.
·
To store information about your preferences, and so allow us
to customise our site according to your individual interests.
·
To speed up your searches.
·
To recognise you when you return to our site.
You
may refuse to accept cookies by activating the setting on your
browser which allows you to refuse the setting of cookies. However,
if you select this setting you may be unable to access certain parts
of our site. Unless you have adjusted your browser setting so that
it will refuse cookies, our system will issue cookies when you log
on to our site.
Please
note that our advertisers may also use cookies, over which we have
no control.
WHERE
WE STORE YOUR PERSONAL DATA
The
data that we collect from you may be transferred to, and stored at,
a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating
outside the EEA who work for us or for one of our suppliers. Such
staff maybe engaged in, among other things,
the fulfilment of your order, the processing of your payment
details and the provision of support services. By submitting your
personal data, you agree to this transfer, storing or processing. We
will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this privacy policy.
Where
we have given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are responsible
for keeping this password confidential. We ask you not to share a
password with anyone.
Unfortunately,
the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data,
we cannot guarantee the security of your data transmitted to our
site; any transmission is at your own risk. Once we have received
your information, we will use strict procedures and security
features to try to prevent unauthorised access.
USES
MADE OF THE INFORMATION
We
use information held about you in the following ways:
·
To ensure that content from our site is presented in the most
effective manner for you and for your computer.
·
To provide you with information, products or services that
you request from us or which we feel may interest you, where you
have consented to be contacted for such purposes.
·
To carry out our obligations arising from any contracts
entered into between you and us.
·
To allow you to participate in interactive features of our
service, when you choose to do so.
·
To notify you about changes to our service.
·
Give information about you and your requirements to our
franchisees.
We
may also use your data, or permit selected third parties to use your
data, to provide you with information about goods and services which
may be of interest to you and we or they may contact you about these
by post or telephone.
If
you are an existing customer, we will only contact you by electronic
means (e-mail or SMS) with information about goods and services
similar to those which were the subject of a previous sale to you.
If
you are a new customer, and where we permit selected third parties
to use your data, we (or they) will contact you by electronic means
only if you have consented to this.
If
you do not want us to use your data in this way, or to pass your
details on to third parties for marketing purposes, please tick the
relevant box situated on the form on which we collect your data.
We
do not disclose information about identifiable individuals to our
advertisers, but we may provide them with aggregate information
about our users (for example, we may inform them that 500 men aged
under 30 have clicked on their advertisement on any given day). We
may also use such aggregate information to help advertisers reach
the kind of audience they want to target (for example, women in
SW1). We may make use of the personal data we have collected from
you to enable us to comply with our advertisers' wishes by
displaying their advertisement to that target audience.
DISCLOSURE
OF YOUR INFORMATION
We
may disclose your personal information to third parties:
·
In the event that we sell or buy any business or assets, in
which case we may disclose your personal data to the prospective
seller or buyer of such business or assets.
·
If We or substantially all of our assets are acquired by a
third party, in which case personal data held by it about its
customers will be one of the transferred assets.
·
If we are under a duty to disclose or share your personal
data in order to comply with any legal obligation, or in order to
enforce or apply our terms of use
and other agreements; or to protect the rights, property, or
safety of Dolly Char, our customers, or others. This includes
exchanging information with other companies and organisations for
the purposes of fraud protection and credit risk reduction.
·
To our franchisees to provide them with details about you and
your requirements.
YOUR
RIGHTS
You
have the right to ask us not to process your personal data for
marketing purposes. We will usually inform you (before collecting
your data) if we intend to use your data for such purposes or if we
intend to disclose your information to any third party for such
purposes. You can exercise your right to prevent such processing by
checking certain boxes on the forms we use to collect your data.
You can also exercise the right at any time by contacting us
at info@dollychar.com.
Our
site may, from time to time, contain links to and from the websites
of our partner networks, advertisers and affiliates.
If you follow a link to any of these websites, please note
that these websites have their own privacy policies and that we do
not accept any responsibility or liability for these policies. Please check these policies before you submit any personal
data to these websites.
ACCESS
TO INFORMATION
The
Act gives you the right to access information held about you. Your
right of access can be exercised in accordance with the Act. Any
access request may be subject to a fee of £10 to meet our costs in
providing you with details of the information we hold about you.
CHANGES
TO OUR PRIVACY POLICY
Any
changes we may make to our privacy policy in the future will be
posted on this page and, where appropriate, notified to you by
e-mail.
CONTACT
Questions,
comments and requests regarding this privacy policy are welcomed and
should be addressed to info@dollychar.com.
|
